1) Overview
SetHolidays helps customers discover travel packages, activities, sightseeing options, and related travel services. To respond to your enquiry and manage your booking, we may collect certain personal information. We only collect what is necessary to provide the service and improve customer experience.
2) Information We Collect
Depending on how you interact with us, we may collect:
- Contact details: name, phone number, email address.
- Travel details: destination preferences, travel dates, number of travellers, pickup location (if needed).
- Communication details: messages shared via call, WhatsApp, or enquiry forms.
- Technical data: basic device/browser information (only if enabled by your website setup).
3) How We Use Your Information
We use your information to:
- Respond to enquiries and share suitable packages, inclusions, pricing, and availability.
- Confirm bookings and coordinate pickups, timings, and service details with vendors (when required).
- Provide customer support and send booking-related updates.
- Improve our services and understand what customers are looking for.
4) Sharing & Third Parties
We do not sell your personal data. We may share necessary information only with trusted third parties for the purpose of delivering the service you requested, such as:
- Hotels, transport providers, activity operators, or local partners (only what is needed to fulfil the booking).
- Payment providers (only if/when you choose to pay using a shared link or gateway).
- Legal authorities if required by law or to protect against misuse/fraud.
5) Cookies & Analytics
Our website may use cookies or similar tools for basic functionality and performance insights. Cookies help remember settings and measure page interactions. If your website uses third-party analytics, those tools may collect anonymized usage metrics.
You can control cookies through your browser settings. Disabling cookies may impact some site functionality.
6) Data Security
We take reasonable steps to protect your information using suitable administrative and technical measures. However, no online system can be guaranteed 100% secure. Please avoid sharing sensitive information that is not required for booking (for example, passwords or unrelated personal documents).
7) Your Rights & Choices
You may request to:
- Access or correct your personal information shared with us.
- Withdraw consent for marketing messages (if any).
- Request deletion of your data, where applicable (subject to legal/booking record requirements).
To make a request, contact us via phone or WhatsApp with your name and the details of the request.
8) Children’s Privacy
Our services are intended for general audiences. We do not knowingly collect personal information from children without parental/guardian consent. If you believe a child has shared information with us, please contact us to remove it.
9) Policy Updates
We may update this Privacy Policy from time to time to reflect changes in services, business practices, or legal requirements. The latest version will always be available on this page with the updated effective date.
10) Contact Us
If you have any questions about this Privacy Policy or how your data is handled, you can contact SetHolidays:
- Phone: +91 9128799863
- Email: support@setholidays.in (random for now)
- Address: 21, Beach Road, Panaji, Goa (India) (random for now)